vip71's Privacy Policy
This policy provides a detailed description of how your personal information is collected, stored, and protected on the vip71 platform. We ensure SSL encryption and the highest security standards.
Introduction & Scope
This Privacy Policy ("Policy") applies to the vip71 platform and all its related services. By visiting our website vip71.lat or using our services, you are considered to have agreed to the terms of this Policy.
vip71 believes that protecting the privacy of users' personal information is a fundamental responsibility. We commit that your information will only be used for the purposes described in this Policy and will not be sold or misused by third parties.
This Policy is consistent with applicable laws and regulations in Bangladesh, and we will notify you appropriately of any changes. The latest version of the Policy will always be available on this page.
What Information We Collect
vip71 collects various types of information in order to provide its services. The categories of information are listed below:
Personal Identity Information
During account registration and identity verification, we may collect the following information:
- Full name and date of birth
- National ID card or passport number
- Email address and mobile number
- Address (including district and division)
Financial Information
We collect payment-related information to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction reference numbers
Activity Information
To understand how you use the platform, we collect:
- Gaming history and betting records
- Login times and session duration
- Preferred games and categories
- Bonus and promotion usage information
Technical Information
Information collected automatically for service improvement and security:
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Click patterns and navigation paths
Purpose of Data Use
vip71 uses your information only for the following specific and lawful purposes:
| Purpose | Description | Basis |
|---|---|---|
| Account Management | Creating accounts, verifying identity, and completing the login process | Contractual obligation |
| Transaction Processing | Confirming deposits, withdrawals, and bonus payments | Contractual obligation |
| Customer Service | Providing support via live chat and email | Legitimate interest |
| Security Assurance | Preventing fraud, money laundering, and unauthorised access | Legal obligation |
| Responsible Gaming | Identifying issues through gaming pattern analysis and providing assistance | Legitimate interest |
| Service Improvement | Reviewing user experience to improve the platform | Legitimate interest |
| Communication | Sending important policy change and account-related notifications | Legitimate interest |
Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. We use cookies to improve your experience on the vip71 website and to ensure services operate smoothly.
The types of cookies we use:
- Essential cookies: Required for login sessions and security. Without these, the service will not function correctly.
- Functionality cookies: Used to remember your preferences such as language and settings.
- Analytics cookies: Help us improve our services; used to analyse user numbers and behaviour.
- Security cookies: Help prevent fraud and unauthorised access.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work correctly.
Data Sharing & Disclosure
When Information Is Shared with Third Parties
vip71 may share information in the following limited circumstances:
- Service provider partners: Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology service providers, and game suppliers — they receive only the information necessary to provide services.
- Legal obligations: Information may be provided as part of a lawful order from authorities or a legal process.
- Fraud prevention: Information may be provided to relevant authorities to prevent money laundering or other unlawful activities.
- Business transfer: In the event of a company merger or acquisition, the terms of this Policy will continue to apply.
Data Security Measures
SSL Encryption
All data transmissions are secured through SSL/TLS encryption. The entire journey from your device to our servers is encrypted.
Access Control
Only authorised personnel can access your information. Every access is logged and regularly reviewed.
Secure Storage
Data is stored in encrypted form on secure servers. Regular backups and security audits are conducted.
Security Incident Management
In the event of a security incident, vip71 will take immediate action and notify affected users in a timely manner in accordance with applicable law. Our security team remains alert 24/7 and automatically detects any unusual activity.
If you notice any suspicious activity, please inform us immediately at [email protected].
Data Retention Period
How Long Information Is Kept
vip71 does not retain personal information longer than necessary. The general retention policy by data type is as follows:
- Account information: For the duration the account is active and for the applicable legal period after it is closed.
- Financial transaction records: For the period required under financial regulations, generally 5–7 years.
- Gaming activity: For the period necessary to ensure responsible gaming.
- Communication records: For a limited period to ensure the quality of support services.
- Technical logs: Retained for a limited period for security analysis.
After legal obligations have been met and an account is closed, your information will be completely deleted or anonymised.
Your Rights & Controls
Right to Access Information
You may request at any time to find out what information we hold about you. We will respond within a reasonable timeframe.
Right to Correct Information
If any of your personal information is incorrect or has become outdated, you may request a correction from us.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
In certain cases you have the right to object to the processing of your information. You may also request to opt out of marketing communications.
How to Exercise Your Rights
To exercise any of your rights, email us at [email protected] or contact us via live chat. Our support team is ready to assist you in Bengali and English, 24/7.
Before processing a request, we may verify your identity to ensure no one else can access your information.
Protection of Minors
Information of Those Under 21
vip71 services are for people aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of account registration.
If it comes to our attention that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information.
If parents believe their child has created an account on our platform, please inform us at [email protected].
Policy Changes & Updates
How Changes Will Be Communicated
vip71 may update this Privacy Policy from time to time. This Policy may be revised due to service improvements, legal changes, or changes in business circumstances.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be displayed when you log in to the platform
- The date of the change will be noted at the top of this page
Continuing to use the service after a policy change will be considered as your consent to the new policy. If you do not agree, please contact our support team.
Contact & Complaints
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
[email protected]
For privacy-related requests
24/7 Available
Support in Bengali and English
We take your complaints seriously and will do our best to resolve them as quickly as possible. For information on responsible gaming, please visit our Responsible Gaming page.